Mobile NAV vs Servotion
Mobile Nav and Servotion are two products that integrate well with Microsoft Dynamics 365 Business Central. With both apps offering a range of uses, it can be difficult to know which is suited for specific business needs. Today, we’re talking about the differences in Servotion, including the additional features and the drawbacks to help you understand how Servotion differs from Mobile NAV.
Mobile NAV
Mobile NAV is Multisoft’s flagship product. It’s a complex mobile solution with functions in Field Service, Warehouse Management, Sales, Manufacturing, Project Tasks and Production Tasks.
Mobile NAV can connect to NAV/BC, enabling all of its capabilities but with added mobile features. It may need to be customised to add more functions.
Servotion
Servotion is a complete field service solution. It has a very similar background and architecture to Mobile NAV but includes some added Service Features. However, it doesn’t have the additional functions like Sales and Manufacturing.
The mobile app comes with more Service features, there’s an included Customer Portal, there’s the ability to integrate a Visual Scheduler, and you can add an Automatic Scheduler.
Servotion– Additional Field Service Features.
- Archived Service Tasks– Gain access to previous tasks.
- Archived Service Lines– Gain access to previous lines.
- Travel– When the technician is travelling to a job, this button can be pressed to change the status of the service task. The customer is notified that the tech is on their way and you can track and calculate travel fees.
- Start– This button can be pressed when the job is started and travel time is stopped.
- Answer Groups– This is a tab where help or instructions can be provided, and questions can be asked. Reports are also generated in the background.
- Pictures– Pictures of the job can be submitted.
- My Workshift– To track technicians time on tasks.
Mobile NAV Features.
As previously mentioned, MobileNAV has Sales and Warehouse functions. Sales functions include direct label printing, phonebook integration with Nav/BC, configurable report functions, customer and contact management, and sales support activities like sales quotes and orders. Warehouse functions include item management, warehouse movement documenting, up-to-date stock information, transfer order management and smart scanning.
Servotion- Customer Portal
The Customer Portal is a great solution for reporting and tracking issues around the clock. Automated messages are sent regarding the status of services like when jobs were started and finished. Features include status report sending to clients, repair and maintenance task evaluation, 24/7 report requesting, service parts and items information checking, service items lifecycle tracking and issue status tracking.
Conclusion
Each application presents a variety of pros and cons, which vary in importance depending on the specific needs of the customer. Servotion has far more functions in Field Service, while MobileNAV boasts the option of working in more areas like Sales and Warehousing.
If you would like to know about how KE Consulting can use Microsoft Dynamics and various tools to benefit your business, get in touch with us and speak to one of our experts.