MAIN-TOOL Ticket Management

Create tickets

Create new tickets and provide them with the essential information, such as priorities, photo and description. You can start the ticket system with the MAIN-TOOL Technical Asset Management and link the tickets to your assets.

If you have a IOT/control integration, the system creates tickets independently.

Assign tickets

Assign the tickets to specific groups or persons.

Ticket escalation

Escalate tickets through various notification workflows.

Track tickets

Track tickets and see the progress of all tickets in your dashboard.

Process tickets

Work through tickets, the optional knowledgebase can help you with this.

 IOT Controller Integration (optional)

We can make your assets smart using IOT Controllers.

Supported Editions: The app supports the Essentials and Premium Editions of Microsoft Dynamics 365 Business Central.

Supported Countries: This app is available in all countries where Business Central is provided.

Supported Languages: English (United States), English (Great Britain), German (Germany), German (Switzerland).