General: +44 (0) 1793 831 929 / All Australian Enquiries: +61 408 553 484



The Man at the TOP of the mountain did not fall there.”

“An optimistic is someone who goes after Moby Dick in a rowboat and takes the tartar sauce with them!

“Worrying does not take away tomorrow’s troubles, it takes away today’s peace.”

“Life is short, live it. Love is rare, grab it. Anger is bad, dump it. Fear is awful, face it. Memories are sweet, cherish them.”


“Customers don’t expect you to be perfect. But they do expect you to fix things when they go wrong.” – Donald Porter

“When you serve the customer better, they always return on your investment.” – Kara Parlin

 “Building a good customer experience does not happen by accident. It happens by design.” – Clare Muscutt


“The key is when a customer walks away, thinking ‘Wow, I love doing business with them, and I want to tell others about the experience’.” – Shep Hyken

“Your most unhappy customers are your greatest source of learning.” – Bill Gates

 “Customer service should not be a department. It should be the entire company.” – Tony Hsieh


“Ask your customers to be part of the solution, and don’t view them as part of the problem.” – Alan Weiss

Great Customer Service doesn’t mean that the customer is always right, it means that the customer is always honoured.” – Chris LoCurto

“Excellent firms don’t believe in excellence – only in constant improvement and constant change.” – Tom Peters


“We will never have a product or price advantage again. They can be too easily duplicated. But a strong Customer Service culture cannot be copied.”

“Customers don’t care how much we know until they know how much we care.”

“Quality in a service or product is not what we put into it. It is what the customer gets out of it.”


“When you talk, you are only repeating what you already know. But if you listen, you may learn something new.”

“Why did the chicken cross the beach? Because it was a double-crosser.


“I was going to wear my camouflage shirt today but i couldn’t find it.”

“If  at first you don’t succeed, skydiving is not for you.

“Doesn’t expecting the unexpected mean that the unexpected is actually expected.”


“A smile costs nothing but gives much. It enriches those who receive; without making poorer those who give. It takes but a moment; but the memory of it sometimes lasts forever”

“A computer once beat me at chess, but it was no match for me at kick boxing”


“Is it wrong that only one company makes the game Monopoly?”

I was going to give him a nasty look, but he already had one