Microsoft Dynamic NAV
Frequently Asked Questions
Microsoft Dynamics NAV (formerly Navision) is a complete ERP (enterprise resource planning) package.
We are convinced that for businesses who desire to reach higher, it is vital for you to consider Microsoft Dynamics NAV.

How do I know whether Dynamics NAV is right for my business?
Microsoft Dynamics NAV is a comprehensive, customisable ERP (Enterprise Resource Planning) system with the level of functionality needed to meet the requirements of organisations with complex processes. Microsoft Dynamics NAV can be delivered on your own servers (on premise) or hosted ‘in the cloud’.
How much does Navision costs?
How much is a house ? The question about how much it cost is impossible to answer without knowing what is required. It can be fairly inexpensive but it can also be quite expensive. There is a software portion that includes the licenses to Microsoft and for potential add-ons, and there is a consulting portion that includes tasks like training, configuration, data migration and development. There is also typically a large amount of work your internal people have to put into the implementation. (Contact us) to do an analysis and estimate if you want to know how much it would cost for your business to implement Dynamics NAV and what the return on investment (ROI) would be.
How much does Navision costs?
How much is a house ? The question about how much it cost is impossible to answer without knowing what is required. It can be fairly inexpensive but it can also be quite expensive. There is a software portion that includes the licenses to Microsoft and for potential add-ons, and there is a consulting portion that includes tasks like training, configuration, data migration and development. There is also typically a large amount of work your internal people have to put into the implementation. (Contact us) to do an analysis and estimate if you want to know how much it would cost for your business to implement Dynamics NAV and what the return on investment (ROI) would be.
How long to implement Dynamics NAV ?
It all depends on the requirements and modules to implement, on average from 3 to 12 months.
Can Dynamics NAV handle multiple Companies?
Yes, you can create as many companies as you want in each database. Typically you should create a company per legal entity and maybe some consolidation companies. Companies within a database share the same functionality but the data is separated.
Does NAV support multiple languages ?
Yes, Dynamics NAV is multi language. It typically comes in your local language(s) and English, and then you can download and install additional languages. Keep in mind that modifications and add-ons then have to be translated.
What is Customer Source and how can I access it?
Customer Source is a secured password protected site for all Microsoft Dynamics customers engaged in the Business Ready Enhancement Plan or a service plan. With training and documentation that is available online your company can improve efficiency. By being up-to-date with the latest updates, service packs, downloads, over 1,200 e-learning courses and accessible knowledge base (with articles and resolutions) customers can reduce their support costs. In addition to this, customers can also gain access to user groups and active communities.
Access to these resources is provided at no extra charge when you are enrolled in a Business Ready Enhancement Plan (BREP).
To access your Customer Source (contact us)
Why do I need to upgrade?
Every year you pay an annual maintenance fee (Enhancement Plan) to Microsoft, which is ideally 16% of your license value. Your investment on maintenance will become void if you are not upgrading your system.
With newer versions you get better integration with other business applications, additional features and enhancements which will improve performance.
Can I integrate other software with NAV to meet specific business need?
Microsoft Dynamics NAV is compatible and highly scalable with the technology that you already use delivering value without high costs. However the Third-Party software is to be thoroughly reviewed and checked for compatibility.
How much will I be charged for support activities?
At KEC we have tailored our Support contracts to embrace our customer’s needs by providing 2 support options (Silver) and (Gold) Service Level agreements (SLA).
KEC Provides Support level 1 – 2 & 3.
To provide a quote tailored to your Organisation, please (contact us).
What assurances are there that I will receive the right kind of support?
We provide ITIL foundation
We provide ITIL foundation compliance.
Availability – the total service time = the Mean Time Between Failure (MTBF) and the Mean Time to Resolve (MTTR)
Reliability – Measured against Application malfunction / failure.
Maintainability – In IT maintainability is the ease with which the application can be maintained to: isolate defects or their cause, correct defects or their cause, prevent unexpected breakdowns, maximize efficiency, reliability and safety, meet new requirements, make future maintenance easier or cope with a changed environment.
Serviceability – Percentage of the application that can be recovered.
MTT Response – Average time elapsed between an incident reported and the assignment of such incidence.
MTT Resolve – Average time elapsed between an incident reported and the resolution of such incidence.
To provide a Support quote tailored to your Organisation, please (contact us)
I need additional licenses, can I purchase these from you?
If you need any additional licensing, simply (contact us), as you can purchase these from us at a competitive rate.
Is Business Central available in my country?
Business Central is available in a limited number of markets, but new countries are added through Microsoft-led localisation or through partner-led localisation on a quarterly basis. For more information, see:
Country/Regional availability and Supported Translations
lists the countries/regions that are supported with Dynamics 365 Business Central and the supported languages for each country/region version. If you are developing an extension, this table provides the guideline for the translations your extension must support.
Country/Region | Language Code |
Australia | en-AU |
Austria | de-AT |
Belgium | nl-BE fr-BE |
Canada | en-CA fr-CA |
Czechia (on-premises only) | cs-CZ |
Denmark | da-DK |
Germany | de-DE |
Finland | fi-FI |
France | fr-FR |
Iceland | is-IS |
Italy | it-IT |
Mexico | es-MX |
Netherlands | nl-NL |
New Zealand | en-NZ |
Norway | nb-NO |
Russia (on-premises only) | ru-RU |
Spain | es-ES |
Sweden | sv-SE |
Switzerland | fr-CH de-CH it-CH |
United Kingdom | en-GB |
United States | en-US |
Partner Supported Countries/Regions and Translations
In countries where Microsoft has not delivered a localization, partners can build localizations using translation and localization apps that are published on AppSource. These apps are built on top of the international (W1) version of Dynamics 365 Business Central. The following table provides the list of countries/regions and translations supported through partners.
Country/Region | Language Code |
Estonia | et-EE |
Hong Kong SAR | zh-HK |
Indonesia | en-US |
Japan | ja-JP |
Malaysia | en-US |
Philippines | en-US |
Poland | pl-PL |
Portugal | pt-PT |
Serbia | sr-latn-RS |
Singapore | en-US |
South Africa | en-ZA |
South Korea | ko-KR |
Taiwan | zh-TW |
Thailand | en-US |
United Arab Emirates | en-US |
Vietnam | en-US |
Planned Future Availability
Dynamics 365 Business Central is planned for future availability in the following countries/regions. Due to the nature of the joint effort where Microsoft is providing the international cloud service and partners are providing localization app, the below dates represent the earliest possible availability and can be exceeded if localization partners have not successfully published their app to AppSource by this time.
Country/Region | Language Code | Planned Availability |
Colombia | es-ES | 2020 Wave 1 |
Croatia | hr-HR | 2020 Wave 1 |
Czechia | cz-CZ | February 2020 |
Hungary | hu-HU | 2020 Wave 1 |
Latvia | lv-LV | 2020 Wave 1 |
Slovenia | sl-SI | 2020 Wave 1 |
Peru | es-ES | 2020 Wave 1 |
Where is the save button?
There is no save button on pages like in other programs that you might be familiar with. In Business Central, changes that you make to a field are automatically saved as soon as you move to the next field or close the page, as long as there are no errors. When you make changes to a field and move to another field, you will see the text Saving in the top-right corner of the page, which will quickly change to Saved if no errors occur. If an error occurs, the text will change to Not Saved.
FAQ’S