Microsoft Dynamics 365 Business Central
for Customer Service
Some introductory copy will go in here.
Enjoy these great features
Real-time customer engagement
Use Chat for Dynamics 365 built on the Microsoft Teams communications platform to engage with your customers in
Enable SMS communication
Engage customers on the go with SMS capabilities. Customers and Agents use text messaging to engage in asynchronous communication.
A comprehensive view of
Manage multiple customer conversations simultaneously, maintaining full customer context and history across channels and over time to deliver an omnichannel experience.
Omnichannel engagement choices
Enable customers to self-serve through community resources and knowledge articles, or to request assisted support through cases, SMS, or chats serviced by bots or human agents with seamless transfer of customer context between them.
Real time and historical sentiment
Enable agents and supervisors to understand
Bring your own Microsoft Bot Framework bot
Guide agents to optimal outcomes
Guide agents to the right actions with AI-driven insights surfaced at the right time on a single interface.
Deliver value at every touchpoint
Treat every customer like a VIP with a 360-degree view of each customer’s experience so that agents can personalise interactions.
Resolve issues proactively
Avoid service and support issues with predictive care. Analyse data from connected devices and take action before warning signs become a problem.
Engage with customers on any channel or device
Make it easy to find answers through self-service communities. Intelligently route cases from any channel to the right agent for
Improve agent performance
Analyse contact centre operations and agent interactions to improve customer engagement. Promote optimal behaviour with individual games and team competition.
Speed onboarding and adoption
Quickly onboard new agents and keep them up to date on new features and identified best practices with tailored in-app learning.
Enable an agile support model
Optimise staffing levels and allocate resources based on popular channels, trending issues, and required skills to address fluctuations that occur daily and over time.
- Deliver connected support across channels with omnichannel capabilities
- Deliver fast, personalised service and support
- Learn from every interaction